This week my guest is Dr. James Merlino, President of the Association for the Patient Experience. We cover Dr. Merlino’s journey to medicine as well as why a bad hospital experience helped shape his career path. We also cover the Association for the Patient Experience, its mission, my initial reaction to the Association, and why constructive criticism is a crucial component of any organization. Enjoy!
And that is how you start a conversation.
More coming soon, I hope.