Last week, my Monday started off with a bang. I’m talking about a real barn burner. I hadn’t been at my desk at work for five minutes before I was greeted with a lovely phone call indicating that my hot water heater was leaking into the condo below mine. Talk about a case of the Monday’s.
I’m going to start this story with the negative and slowly work my way to the happy ending. So hang in there, I promise it will get better by the end.
To put this situation into context, since I purchased my place in April I have replaced: the heat pump, washing machine, dryer, stove, and microwave. The only other appliance that I haven’t had to replace is the dishwasher, and that’s mostly because I haven’t used it yet. Admittedly, I’m only doing dishes for at most two or three people at one time so I can handle getting my hands a little dirty. After I signed my name about thirty times on the dotted lines, I knew there was going to be a lot of up-front investment in making my home, my home. The heat pump was an unfortunate, but necessary repair early on since there was absolutely no AC working in my place and this summer has been particularly not fun. Naturally, the same circumstances surrounded the hot water heater.
To make a long story short, I got the hot water heater replaced and now I’m just waiting to hear back from my neighbor on the damage to her place. As miserable as this situation is, there is a nice anecdote that came from this unfortunate situation.
About a week before this repair, I placed a call with the same people that installed the new heat pump to have them take a look at my air conditioning unit (again). Because my job is at least an hour away from home on a good day, and my dad works from home on Wednesdays, I had him condo-sit for me while the work was being performed. After everything was finished, I got a call from my dad expecting to hear how much my bill was and he told me that he convinced the repair man to classify this repair as a “warranty call.” In English: it didn’t cost me a penny. The repair man left a coupon advertising their plumbing repair services and he was on his way. (Note: this coupon said nothing about hot water heaters.)
Fast-forward to the hot water heater installation.
I spoke with the repair man that same Monday the leak was reported to me and I was given an initial estimate for the cost of the installation. I knew it would not be cheap. I had arranged with my dad to have him condo-sit again during the repairs (working from home was not an option last week, trust me) and some time after lunch on Tuesday I got another call from my dad, again expecting to hear about my bill. This time he told me that the repair man had honored the 20% off coupon that was left at my place from the Free-of-Charge Air Conditioning visit, even though hot water heaters were not listed among the repairs listed. I’m not sure how he did it, but I am grateful.
To recap. On the second visit, I saved 20% off. The 20% off came from a coupon that did not list the specified repairs and was given to me during an initial visit that was classified as a “warranty call” and cost me nothing.
Oh, One More Thing. What good is a home inspection if everything fails or needs to be replaced within 6 months? I’m just saying.